Managing Your Workspace

Access

• What you need to know about user roles and permissions
• How to reset your OpenPhone password

Navigate

• How to optimize your inbox
• How to view different conversations on OpenPhone
• How to filter your inboxes by phone number
• How to search for contacts and conversations
• What keyboard shortcuts are available?
• How to mark conversations as “Done”
• See all 8 articles

Availability

• How to set your work schedule
• How can I set my business hours?
• How to set up an IVR (auto-attendant) on OpenPhone
• What's the difference between the Basic and Advanced IVR (auto-attendant)
• How to set up round-robin call routing

Collaborate

• How to invite team members to OpenPhone
• How to direct message your team member
• How to assign an OpenPhone number to a team member
• How to create a group in OpenPhone
• How do shared phone numbers work?
• How to remove team members from your OpenPhone account
• See all 11 articles

Settings

• How to change audio settings on the web or desktop app
• How to modify notification sound on Android devices
• How to customize your business phone settings
• How to change the email address on your OpenPhone account
• How to name your OpenPhone numbers
• How to mute call and text notifications
• See all 12 articles