How to send callers to voicemail with Do Not Disturb

Don't leave your customers hanging! When you're in a meeting or otherwise not available to answer calls, you can send your customers directly to voicemail.

How does "Do not disturb" work on OpenPhone

When your number is set to "Active", you receive all incoming calls and messages.

If you turn on "Do not disturb", your calls go directly to voicemail. You still receive text messages like you normally would and you still receive notifications for missed calls without your phone ringing.

If you get voicemail, it will be transcribed and texted to you together with the audio file, as per usual.

You can set "Do not disturb" from both your mobile app and desktop. Activating it on any platform will automatically take effect on all platforms.

How does "Do not disturb" impact teams

Any team member within OpenSpace can set their own "Do not disturb" settings. If they are the sole owner of a number, all calls will go straight to voicemail.

"Do not disturb" will not affect a shared number, just the incoming calls you see on your account.

How to activate "Do not disturb" on the web or desktop app

1. Launch your OpenPhone web or desktop app.

2. Select your profile icon on the top left corner.

3. Select 🌙 "Do not disturb".

4. Select the length of time you'd like the feature to be active for (30 minutes, 1 hour, 8 hours, Tomorrow, Until further notice).

Turning on Do not disturb within the OpenPhone web or Mac app


5. When you're ready to receive calls, simply click on your profile again, then click 🌙 "Turn off Do not disturb".

How to activate "Do not disturb" on mobile

1. Launch your OpenPhone mobile app.

2. Select your icon on the top left corner.

3. Hit "Off" next to "Do not disturb".

4. Select the length of time you'd like the feature to be active for (30 minutes, 1 hour, 8 hours, 24 hours, Until further notice).

5. When you're ready to receive calls, simply tap "On" and select "Turn Off".

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Want to set up "Do not disturb" on a schedule? Sure! Set up your business hours.

Watch the video below to learn more about managing OpenPhone notifications.

PS - Don't have the app yet? Get OpenPhone today.

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