Why am I getting a subscription expired error?

If you open the OpenPhone app to a "Subscription expired" message, there are several reasons why you might be receiving it.

We'll go over them here:

1. You've canceled your OpenPhone subscription

When you cancel your OpenPhone subscription, it'll remain active until the end of your billing period. After that, it'll expire. 

If you want to renew your subscription, tap on the "Subscription expired" message, and renew the subscription. 

If you're an iOS user, you can also do it by opening this link on your mobile device. 

If you're an Android user, you'll need to move your billing to debit or credit card directly with OpenPhone. You can follow these steps to restore your subscription:

  1. Log in on the web app or on the desktop app.

  2. Go to the billing section found in your settings.

  3. Under "Payment Method" click "Switch to credit card".

  4. Enter your credit or debit card information, then click "Save".

2. Your credit card on your OpenPhone account expired

Whether you're subscribed through Apple, Google Play, or you're signed up directly through us, when your credit card on the OpenPhone account expires, your subscription will expire at the end of your billing period.

If you get the "Subscription expired" message and restoring the subscription doesn't work, verify that the credit card on your account is active. If needed, change your credit card from within the app or on your Apple account.

3. There's a billing error on your account

In the case of a billing error on the account or any other questions, your best course of action is to get in touch with us by submitting a request here. We're happy to help!

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