How to filter your OpenPhone inbox

We know how important it is for you to be organized, we want to help!

We help keep your inbox organized by offering the ability to mark conversations as "Done", "Read", or "Unread".

When to filter "Done" and "Unread"

  • Mark a conversation as "Done" when the conversation is closed and you want to remove it from your view.

  • Mark a conversation as "Unread" when you want an active notification for you or your teammate to follow-up

Here's how you can filter conversations in the web, desktop, and mobile apps:

How to mark messages as Unread, Read, or Done in the web and desktop app

When a conversation is selected, you can easily mark it as "Done" or "Unread". First, select a conversation.

  • To mark a conversation as "Unread", press the box icon

  • To mark a conversation as "Done", press the checkmark ✔ icon

Mark a conversation done in OpenPhone from the web or Mac app

 

How to view different conversations on the web and desktop app

Once you've selected a phone number under "Inboxes", you can easily filter your inbox by selecting the options

  • Press "Open" to view all open conversations

  • Press "Done" to view all closed conversations

You can also press "Unread" to filter for conversations with an active notification.

the open, done, and unread filters in OpenPhone

 

How to mark messages as Unread or Done in the iOS or Android app

  • From your conversation inbox, swipe a conversation right to mark it as "Unread" or "Done"

  • Swipe a conversation right to mark it as done

How to view different conversations on the mobile app

Select the filter icon at the top right of your screen.

  • Press "Open" to view all open conversations

  • Press "Done" to view all closed conversations


You can also press the icon in the upper right corner to filter "Unread" conversations with an active notification.

Filter unread messages on OpenPhone


That's it. Now if only all filing was this easy!

Do you have further questions or feedback? Email us at support@openphone.co. We're here to help and love hearing from you.

Don't have the app yet? Get it today!

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