How to direct message your team on OpenPhone

Tired of switching messaging platforms to contact your teammates? You can now easily tell if your teammates are online and send them a message all within the OpenPhone app.

Direct messaging is available on all versions of OpenPhone (Web, desktop, iOS, and Android).

How to set your status

Setting your status is a great way to let your teammates know what you're working on and whether you're available.

To set your status, click on your name/picture icon in the top left corner.

Setting status on OpenPhoone

 

You’ll see two options:

  • Set your status — customize your status by selecting one of the suggested options or type in your own status.
  • Set yourself as away — clicking this will show you’re away without specifying what you’re doing.

To update your status back to active, click “Set yourself as active”.

Setting yourself back to active in OpenPhone

 

How to view your team's status

Likewise, you can view your team’s status to quickly know whether they are online or what they're working on.

On the left-hand panel underneath "Your team", you can see the teammates in your organization. If your teammates are online, they will have the green bubble filled next to their picture icon.

Viewing team status in OpenPhone

If they’ve set a custom status, you can view it by hovering over the emoji next to their name.
 
hover view team status in OpenPhone

 

Sending a direct message

To send a message, click on your teammate’s name. Then simply type into the box that says “Write a message…”

Direct messaging on OpenPhone

 

If you have received a direct message, you'll receive a message notification to the right of the teammate that you're conversing with.

Viewing a new team notification in OpenPhone

You can also leave a reaction to a teammate's message to show you've seen their message or say thanks with an emoji. 🙏

Note: We currently only offer 1-to-1 direct messaging. We plan to offer group direct messaging in a future release.

If any of your teammates aren’t currently using OpenPhone, invite them to OpenPhone by following the steps here.

If you have any other questions, please submit a request here. We're happy to help!

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