With a shared number, some functions and settings only work depending on your shared number access.
Who can update business hours on a shared number?
Admins and members both have different superpowers in the OpenPhone app.
This means:
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Business hours settings can be changed by the owner or admin(s) of the account (you can verify this under "Settings" → "Members") or the admin(s) of a phone number.
You can check who is an admin of a specific number by clicking "Settings". Then under "Workspace", select "Phone Numbers". Select the specific number. Then scroll down to the "Share Access" to view.
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When business hours are set up on a shared number, those hours apply to all the team members who share that number.
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If an individual team member is not available to receive calls or texts during business hours, they can either temporarily enable Do Not Disturb or update their Work Schedule from their account settings.
Updating business hours
If you're an owner or admin, you can set up business hours for your shared number by following the steps here.
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If you have any other questions, please submit a request here. We're happy to help!
