How to set up business hours for shared numbers

With a shared number, some functions and settings only work depending on your shared number access.

Who can update business hours on a shared number?

Admins and members both have different superpowers in the OpenPhone app.

This means: 

  • Business hours settings can be changed by the owner or admin(s) of the account (you can verify this under "Settings" → "Members") or the admin(s) of a phone number.

    You can check who is an admin of a specific number by clicking "Settings". Then under "Workspace", select "Phone Numbers". Select the specific number. Then scroll down to the "Share Access" to view.

checking who is an admin user from the Share access menu in OpenPhone

Updating business hours

If you're an owner or admin, you can set up business hours for your shared number by following the steps here.

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If you have any other questions, please submit a request here. We're happy to help!


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