To stay compliant with carriers and fight phone fraud, we need to ensure that every OpenPhone workspace belongs to a real person or business with good and lawful intentions.
What happens if I don’t verify my identity?
In an unverified state, your workspace will be limited to 3 outgoing conversations per day and will only be able to make inbound calls from the number used to verify your OpenPhone account. Further, you'll have no automated call forwarding options and will not be able to add a new phone number. These limitations will persist as long as you're in an unverified state, even in a paid subscription.
How do I verify my identity?
A verification banner will be pinned to the top of each OpenPhone app until your account is verified. Workspace owners can click the link “learn more” link to begin the process.
How does identity verification work?
OpenPhone works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe helps with everything from accepting payments to managing subscriptions to verifying identities.
Stripe helps OpenPhone confirm your identity by conducting the following checks:
- Stripe captures images of the front and back of your government-issued photo ID and reviews it to make sure that the document is authentic. They’ve built an automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.
- Stripe captures photos of your face and reviews them to confirm that the photo ID belongs to you. They’ve built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on your appearance — but it’s a higher-tech and more accurate way to identify you as a unique person.
What are the best practices for a successful verification?
Before starting the verification process, here’s what you need:
- A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document isn’t expired.
- A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.
The quality of the images captured affects success rates dramatically. Below are a few best practices to help make sure that your verification succeeds:
- Capture a clear image. Make sure that the images aren’t too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
- Don’t block any part of your ID document in the image. Ideally you can lay it flat to take the photo.
- Don’t block any part of your face. Remove sunglasses, masks, or other accessories.
- Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.
Who has access to my verification data?
Both OpenPhone and Stripe have access to the information that you submit through the verification flow. We rely on Stripe to help store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own KYC and payments compliance data. Learn more about how Stripe handles and stores your data.
Can I get verified using a different method?
Yes. Alongside the option to verify with Government ID, you can also fill out a short survey for manual review. This process can take a few days and requires additional information like links to your business website or social profiles.
How can I access or delete my verification data?
We respect your privacy and will only retain your verification data as long as you allow. To have your information removed, send a request to email@example.com after verification.